Frequently Asked Questions

We have compiled this list of FAQ (Frequently asked questions) for your convenience. However, if you have any further questions, please do not hesitate to contact us anytime.

Cashier FAQ - Deposits and Withdrawals, Table limits and security.

• How do I make a deposit to my account?
• How long does it take to process my deposit?
• How do I withdraw my winnings?
• What is the “pending withdraws” screen?
• I have made a Withdraw but have changed my mind. How do I cancel a Withdraw request?
• How can I follow up financial transaction operations?
• How much can I deposit to my Casino Fortune balance?
• Is it safe to use my credit card at the Casino Fortune?

• What kind of games does the Casino Fortune offer?
• How can I be sure that the games are fair?
• How is the outcome of the games generated?
• How do I chat with other players?
• What are COMP points and how do I accumulate them?
• What is a Multiplayer or Private group table?
• While playing Black Jack in multiplayer, the dealer continued to play finishing the game before I placed my bet, what caused this?
• What happens if I am suddenly disconnected from the Internet while I play?
• After placing a bet I suddenly change my mind. How do I remove the bet?
• Where can I find complete detailed instructions on the various games?
• How old do I have to be to play for real money?
• I am not sure what was the previous game round result. What do I do?

• What do I have to do in order to play at the Casino Fortune?
• How long does the download process take?
• What's the name of the downloaded setup program?
• Do I have to download every time I want to play?
• After downloading the software, what do I do next?
• What are the minimum system requirements?
• Can I use Casino Fortune with a Mac computer?
• How do I use Casino Fortune with AOL?
• What should I do if I receive a message “Account not found. Please verify your account information and try again."?
• What should I do if I can’t find the Casino Fortune icon on my desktop?
• I was disconnected while playing for real money and my account balance increased, however when I logged off and back on again my balanced was not the same.

Technical FAQ - Playing Flash No Download Version.

• What do I have to do in order to play at the Flash Wins ?
• What are the minimum system requirements?
• Can I use Flash Wins with a Mac computer?
• How do I use Flash Wins with AOL?
• What should I do if I receive a message “Account not found. Please verify your account information and try again."?

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